New Jersey Monitor, 9/18/24
NJ Transit nears hiring new customer advocate, a position vacant since 2020
NJ Transit is close to hiring a customer advocate to fill an oversight post that has been vacant for nearly four years, one of the agency’s board members said Wednesday.
The post, created by a 2018 law meant to reform the transportation agency, has remained vacant since Stewart Mader resigned from it in October 2020 amid criticism that he acted more as a spokesperson for the agency than an advocate for its riders.
Related: NJT CUSTOMER ADVOCATE & CHIEF CUSTOMER EXPERIENCE OFFICER
